Customer Service

Shipping & delivery

How online orders ship, where we deliver and what to do if something goes wrong.

The essentials

Online orders are available for delivery within the United States.

Physical orders ship at a flat rate. The shipping charge is shown in your cart and at checkout before you pay.

Software and license products, where applicable, are delivered by email to the address on your order.

Please contact us before ordering so we can discuss availability and shipping.

After checkout you receive an order confirmation by email. Order status and history are available in My Account.

Contact us promptly with your order number if an order does not arrive, arrives damaged, or contains the wrong item, so we can investigate.

Returns are handled under our Returns and Final Sales Policy. Please review it before ordering and contact us before sending anything back.

Email info@evdiagnosticequipment.com or use our contact form and include your order number.