FAQ
Customer Service
Frequently asked questions
Answers to common questions about ordering, compatibility, software and returns.
Ordering & support
Do you ship outside the United States?
Online orders are available in the United States only. Canadian customers should contact us to discuss availability and shipping before ordering.
How much is shipping?
Physical orders ship at a flat rate, shown in your cart and at checkout before you pay.
How do I know a tool covers my vehicles?
Check the vehicle coverage, software requirements and included accessories stated on each product listing. Coverage varies by tool and software package. If you are unsure, contact us before ordering.
What is the Total Care Program?
Total Care Program (TCP) products are warranty and software update extensions for supported Autel MaxiSYS tablets. Each listing names the tablet it applies to.
Can I return an item?
Returns are governed by our Returns and Final Sales Policy, which explains what qualifies. Please read it before ordering.
Is checkout secure?
Checkout runs over an encrypted HTTPS connection.
How do I reach your team?
Email info@evdiagnosticequipment.com or use the form on our contact page. We respond by email.