FOR THE NEXT JOB. AND THE NEXT GENERATION.
FOR THE NEXT JOB. AND THE NEXT GENERATION.
Effective date: October 10, 2026
Policies: Terms of Sale · Returns and Final Sales · Privacy Policy
All sales are final. EV Diagnostic Equipment, operated by DDE Group Inc., does not offer voluntary returns, exchanges, or change-of-mind refunds. This applies to tablets, software, licenses, diagnostic equipment, accessories, and cables, except for cables damaged on arrival as explained below.
Please review the product description, compatibility, vehicle coverage, and software requirements before purchasing. Contact us if you need help choosing the correct product. Diagnostic tablets and software may have activation or licensing restrictions that limit cancellation, transfer, or reversal after activation.
Our final-sale policy applies to change-of-mind purchases, duplicate orders, and buyer selection errors, subject to applicable law. It does not excuse an inaccurate product description or remove rights you have if we supply the wrong item.
If a cable arrives damaged, contact info@evdiagnosticequipment.com promptly. Include your order number, a description of the damage, and clear photographs of the cable and packaging if reasonably available. Keep the cable and packaging while we review the claim, and do not use a cable that appears unsafe.
We will review the reported damage and arrange an appropriate repair, replacement, or refund for confirmed arrival damage, taking account of your rights under applicable law. Contact us for instructions before sending anything back. We will explain any required return and applicable shipping arrangements as part of resolving the claim.
This voluntary exception does not cover damage caused after delivery by misuse, incorrect connections, improper installation, or alteration. It does not limit any separate warranty or statutory right.
Contact us promptly if your order does not arrive, contains the wrong item, arrives defective, or materially differs from its description. We will investigate and provide any remedy required by applicable law. Depending on the circumstances and the law, this may include repair, replacement, cancellation, or a refund. Any applicable manufacturer warranty continues to apply separately.
Nothing in this policy limits consumer rights, mandatory warranties, or payment-dispute rights that cannot legally be excluded. Those rights prevail over the final-sale policy.
Email: info@evdiagnosticequipment.com
Contact form: evdiagnosticequipment.com/contact
Hours: Monday–Friday, 7:00 a.m.–4:00 p.m. Pacific Time
Correspondence address: DDE Group Inc. / EV Diagnostic Equipment, PO Box 2292, Chino, CA 91708, United States.
This PO Box is not a return address. Contact us for claim-specific shipping instructions.